our effect
the impact of the work
speaks for itself
Before: Struggled with regaining existing consumers, attracting a younger demographic, and low conversion and retention rates.
After: Developed and implemented a new client engagement strategy, resulting in a 50% increase in customer service scores within a year, establishing LV Americas as a leader in luxury brands and boosting profitability across all product categories.
Before: Faced post-acquisition challenges with retail expansion, negative revenue trends, and low conversion rates.
After: Redefined sales methods, market presence, and product line expansion, driving a +27-point increase in sales within 8 months.
Before: After multiple ownership changes and $5B in debt, experienced consumer base renewal issues, traffic declines, and several years of sales declines.
After: Created a pioneering human-enhanced, digitally driven selling model, leading to 3 years of double-digit revenue growth, regained market share, and increased consumer lifetime value within 18 months
